Corporate Strategy
Release date: January 24, 2023 Speakers: Laurence Capron (INSEAAD), Melissa Graebner (University of Illinois at Urbana-Champaign) Description: This session is presented and organized by the Corporate Strategy Interest Group Interest…
by Niloofar Abolfathi Industry changes that lower customer frictions can be surprisingly beneficial for companies. Building on the global telecommunications industry, we document how a reduction in customer switching costs…