SMS

Jillian Chown
Northwestern University

Jillian Chown is an Assistant Professor of Management and Organizations at the Kellogg School of Management, Northwestern University. Her research explores how organizations dominated by professionals are able to adapt and change—a challenging prospect given professionals’ autonomy, and the considerable knowledge asymmetry between professionals and those outside the profession. Her current projects focus on healthcare organizations, examining how organizations can use changes in financial incentives to shift the provision of tasks by their experts, and the contested process of “best practice” implementation. She uses multi-method approaches in her research, which range from large econometric analyses to field-based ethnographic work. Professor Chown's research has been published in Strategic Management Journal and has been featured in Time and the Financial Times. She serves on the editorial review board of Organization Science. She has previously worked as a management consultant for McKinsey & Company, Deloitte and a boutique healthcare consulting start-up company.